FAQs

HURRICANE IRMA AFTERMATH STATEMENT FROM BRITTANY

As you may or may not know, our beautiful island St. John took a direct hit from a Category 5 storm, Hurricane Irma.

Unfortunately, due to the catastrophic circumstances on the island, and to the overall damages sustained in the Caribbean, we must cancel all remaining 2017 bookings. It is estimated that 80% of the structures on St. John were damaged, including all of our properties.

You may have seen in the media that the island is without power and communications are minimal. Recovery efforts have been slow and severely challenged due to the expansive nature of the damage sustained. Our family does not have a home today, and we lost all of our household possessions. We will share more as we learn more.

IS MY BOOKING AVAILABLE?

Unfortunately, this means that your 2017 booking is not available. To our knowledge, there are no available vacation accommodations on St. John through the end of 2017. We regretfully have no choice but to recommend that you make alternative plans for your upcoming trip.

CAN WE RE-BOOK FOR A FUTURE DATE?

Thank you so much for your confidence. Because information from the island is limited and the recovery effort is really just starting, we do not know today when a reasonable re-booking date will be. We hope to have much better information about this in October. By then, we expect the situation on the island to have stabilized enough to assess when re-booking will be possible. We promise to keep you updated.

IS A REFUND POSSIBLE?

At this time, Island Abodes is not able to process refund requests. I believe that our entire Island Abodes team is currently homeless. The people of St. John are still being evacuated. The best information I have is that there are no available vacation accommodations on St. John. Through the rest of 2017, St. John is unlikely to be a suitable vacation destination. We will update this information as soon as we can.

OUR GRATITUDE

Thank you for booking with Island Abodes. We have been deeply moved by your love, prayers, and tremendous support during this devastating time. Hurricane Irma has gone in the record books as the most powerful storm to ever cross the Atlantic. It completely overwhelmed every island in its path. We deeply apology for the inconvenience this is causing you. We commit to provide updates when we can.

OUR FAMILY

Robert and I appreciate you being part of the Island Abode family. Your love and support has always been incredible. During this difficult time it means that much more. We just had our first baby ten weeks ago. This was not how we envisioned starting a family! To lose our home, our livelihood, and all our possessions is devastating. We are thankful to be alive and have each other. We are strong due to amazing people like you. We will rebuild our island, our homes, and our lives because of you. Thank you for being part of the Island Abode family. We just ask for your patience and understanding during the next couple of months as we sort things out. We will do all we can to keep you updated.

Warmly,

Brittany

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